In this section we intend to provide information on the methods of exercising the right of withdrawal, as regulated by Legislative Decree no. 206 of 06.09.2005.
If you have purchased a product on our site, you can exercise the right of withdrawal within 14 days of receiving the package containing the purchased product or products. To this end, you must send the communication with which you intend to exercise the withdrawal by registered letter with return receipt to the address FIT MAX SRL, Via F.lli Cervi 169/O - 42124 Reggio Emilia, using the standard withdrawal form provided for in Annex I, Part B, of the Consumer Code, with the following wording:
Example: "the undersigned xx hereby notifies the withdrawal from the purchase contract for the following goods (indicate the description of the products MANDATORILY specifying the order number) received on xx/xx/xx and requests a refund of the price paid for the returned products, by crediting the amount to the bank/postal account in the name of the IBAN code or through the payment method used"
To facilitate the withdrawal procedure, you can send a copy of the communication by email to the following addresses ordini@fitmax.it or by certified email to the address fitmax@open.legalmail.it.
INFORMATION FOR RETURNS – PURSUANT TO ART. 57 OF LEGISLATIVE DECREE 206/2005
The returned goods must be sent at the customer's expense by courier within 14 days of receipt, to the same address indicated above for shipping the registered letter Fit Max Srl – Via Fratelli Cervi 169/O – 42124 – REGGIO EMILIA, placing it in its original packaging to ensure its integrity during transport, together with instruction manuals and various accessories. To limit damage to the original packaging, we recommend, when possible, placing it in a second box, on which you should write the label provided by Fitmax, showing the RMA number (authorized merchandise collection code); in all cases, the affixing of labels or adhesive tape directly on the original packaging of the product should be avoided.
If the product is returned in different or incomplete packaging, Fitmax reserves the right to charge the customer a penalty for returning the product with unconditioned packaging, varying from a minimum of 20% to 50% of the value of the goods.
Within 14 days of receiving the returned goods, Fit Max Srl, after verifying their integrity, will proceed to make the credit transfer for the exact amount that the customer paid for the purchase of the ordered goods (including any shipping costs) to the bank details communicated to us by the customer.
The only expense that the customer must therefore bear, to exercise the right of withdrawal, is the courier's transport cost for sending the goods to our office.
ATTENTION: THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO THE FOLLOWING PRODUCT CATEGORIES.
It is not possible to exercise the right of withdrawal in the cases provided for by Article 59 of the Consumer Code, including the purchase of clearly personalized goods or the purchase of sealed goods that are not suitable for return for hygiene reasons, such as cosmetics, or related to health protection, such as, for example:
Sauna and Turkish bath (as they are specifically built on customer's request)
Screen printed sportswear (sports jerseys, martial arts clothing)
Creams of all kinds (Australian Gold Sunscreens or Natural Project Creams), as they are sealed products
Food Supplements, as sealed products
Aesthetic equipment (solarium - liposuction - electrostimulators - magnetotherapy - massagers - hair removal - weighing scales - pressotherapy) as products for strictly personal use.
Professional billiards and table football: as products made to measure for the customer with customization of the coin mechanism
Arkema Design solar showers, as they are produced and configured specifically for the customer
Corporate clients, VAT holders, including PT Studio
FORFEITURE OF THE RIGHT OF WITHDRAWAL
The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where Fitmax ascertains:
Even partial use of the goods and any consumables
The absence of the external packaging and/or the original internal packaging;
The absence of integral elements of the product (accessories, cables, manuals, parts, ...);
Damage to the product for reasons other than its transport
In the cases indicated above, Fitmax will return the purchased item to the sender, charging the latter the shipping costs.
Customers who purchase with a VAT number and those who purchase the goods in a retail store cannot exercise the right of withdrawal.
TRANSPORT DAMAGE:
IMPORTANT NOTE - before accepting delivery, carefully check the integrity of the packaging and the quantity of packages. In the event of breakages / crushing of the packaging or non-compliance with the delivery method (crate - pallets - hydraulic tail lift), write the wording "reserve" on the transporter's receipt followed by a brief and clear description of what was found, or reject the goods if they are obviously damaged. Generic "control reserves" will not be accepted. In the absence of a specific reserve, any transport damage will not be recognized under warranty.
The court of Reggio Emilia has jurisdiction over any dispute.